Returns & Exchanges

At Shop Mattel Australia, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether you need a different size or a different style, our streamlined process ensures a hassle-free experience for our Australian customers.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original condition with all tags attached, ensuring you include the printed return authorization slip inside the parcel.

• 3.
  Post Your Item

  Affix the prepaid Australia Post shipping label to your package and drop it off at your nearest post office or red street posting box.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days back to your original payment method.