Frequently Asked Questions

Everything you need to know about shopping with Shop Mattel Australia

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn apparel and accessories, provided they have original tags attached and are in their original packaging.

How can I track my order?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to follow your parcel's journey.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your clothing sizes standard Australian sizing?

Yes, our fashion range follows standard Australian sizing. We recommend checking our detailed Size Guide on each product page to ensure the perfect fit.

Do you offer international shipping?

Currently, Shop Mattel Australia exclusively ships to addresses within Australia and New Zealand.